Terms of Service

Last Updated: July 2026

Welcome

These Terms of Service explain how KODO Design ("KODO", "we", "our" or "us") works with you ("you", "your" or "the Partner").

Our aim is simple: to create thoughtful design that helps your business grow. These terms aren't here to create unnecessary barriers—they're here to ensure every project starts with clear expectations, open communication and mutual respect.

By accepting a proposal, quotation or paying an invoice, you agree to these Terms of Service.

Our Services

KODO Design provides creative services including, but not limited to:

• Website Design

• Brand Identity

• Graphic Design

• Digital Presence

• Creative Partnership

• KODO Care Plan

Every project is unique. The exact scope of work will always be outlined within your proposal or quotation before work begins.

Working Together

The best projects are collaborative.

We'll bring design expertise, thoughtful ideas and honest advice.

In return, we ask that you:

• Provide information, content and assets when requested.

• Review work within a reasonable timeframe.

• Communicate openly throughout the project.

• Provide honest and constructive feedback.

• Ensure any materials you supply are owned by you or licensed for use.

Delays in receiving information or approvals may affect agreed project timelines.

Quotations & Proposals

Every quotation is tailored specifically to your project.

Unless otherwise stated:

• Quotations remain valid for 30 days.

• Work outside the agreed scope may require an updated quotation.

• Additional requests will always be discussed and approved before work begins.

We never want unexpected invoices.

Payments

Unless otherwise agreed:

• A 50% deposit is required before work begins.

• The remaining balance is due before the final files or website are delivered or launched.

• For ongoing services such as the KODO Care Plan, payments are made monthly in advance.

Invoices are payable within 14 days.

Late payments may result in work being paused until payment has been received.

Ownership of completed work transfers once all outstanding invoices have been paid in full.

Project Timelines

We'll always aim to deliver projects within the agreed timeframe.

However, project timelines rely on timely communication from both sides.

If feedback, approvals or content are delayed, delivery dates may need to move accordingly.

Should a project become inactive for more than 30 days, we may contact you to discuss rescheduling or closing the project.

Revisions

Every proposal includes a clearly defined number of revision rounds.

A revision is intended to refine the agreed direction.

Requests that significantly change the original brief, introduce new concepts or expand the scope of work may be quoted as additional work.

We'll always discuss this with you before any extra work is undertaken.

Website Content

Unless specifically included within your proposal, you're responsible for providing:

• Website copy

• Images

• Logos

• Brand assets

• Legal documents (Privacy Policy, Terms, etc.)

We're happy to offer guidance and recommendations throughout the process.

Third-Party Services

Many projects rely on third-party platforms and services, including (but not limited to):

• Squarespace

• Domain registrars

• Google

• Font providers

• Stock photography providers

• Payment providers

Whilst we'll always recommend trusted services, we cannot be held responsible for changes, outages, pricing updates or technical issues relating to third-party providers.

Search Engine Optimisation (SEO)

Every website is built following recognised SEO best practices where appropriate.

This includes areas such as:

• Page structure

• Metadata

• Mobile responsiveness

• Accessibility

• Image optimisation

However, search engine rankings depend on many external factors beyond our control.

For this reason, we cannot guarantee specific rankings or search results.

Website Launch

Before launch, you'll have the opportunity to review and approve the completed website.

Once approved and published, responsibility for website content transfers to you unless you're subscribed to the KODO Care Plan or another ongoing support agreement.

KODO Care Plan

Our Care Plan is designed to help keep your website healthy after launch.

It includes:

• Website maintenance

• Security updates

• Platform updates (where applicable)

• Minor text and image updates

• General website support

It does not include:

• New pages

• New functionality

• Website redesigns

• New branding

• Major content creation

Any additional work will be quoted separately before commencement.

Intellectual Property

Upon full payment:

• You own the final approved deliverables created specifically for your project.

• KODO retains ownership of working files, concepts that were not selected and internal design processes unless otherwise agreed.

Any fonts, stock imagery or third-party assets remain subject to their own licensing agreements.

Portfolio & Promotion

We're incredibly proud of the businesses we work with.

Unless otherwise agreed in writing, KODO may showcase completed work within:

• Our website

• The KODO Journal

• Social media

• Portfolio

• Marketing materials

We will always present your project respectfully and professionally.

Communication

Clear communication leads to better outcomes.

We aim to respond to emails and enquiries within two working days, although response times may occasionally vary during busy periods.

We'll always keep you informed if project timelines or availability change.

Cancellation

Either party may cancel a project by providing written notice.

If work has already begun:

• Deposits are non-refundable.

• You'll only be invoiced for work completed up to the cancellation date.

Any completed work remains subject to these Terms.

Limitation of Liability

While every project is completed with care and attention, KODO Design cannot accept liability for indirect, incidental or consequential losses arising from the use of our work.

Our total liability shall not exceed the total fees paid for the specific project giving rise to the claim.

Nothing within these Terms limits liability where such limitation is not permitted by UK law.

Changes to These Terms

These Terms of Service may occasionally be updated to reflect changes to our services or legal requirements.

The latest version will always be available on our website.

Contact

If you have any questions about these Terms of Service, please contact:

KODO Design

📧 hello@kododesign.co.uk

🌐 www.kododesign.co.uk